Support / We're here to help
What can we
help you with today?
Getting started, something unexpected, or choosing protection for your business. Pick a topic and we'll show you the fastest way to an answer.
Choose a topic.
01 / Let's talkTechnical support
Let's get you back to what you were doing.
Can't sign in, or need a hand with a feature? Describe the issue in our help center. You can also follow up on your conversation there.
(opens in a new tab)You'll be taken to the Inlockly help portal on Atlassian.Prefer email? [email protected]A good description helps us solve it faster
What to have ready
- 01What are you trying to do?
Tell us which feature and at what step you need help.
- 02Where are you using Inlockly?
Include your OS, browser, and app version.
- 03What do you see on screen?
Add the message text or a screenshot without sensitive data.
Never share your master password, 2FA codes, or recovery keys. We don't need them to help you.
Report a bug
Something went wrong? Let's take a look.
Is the app not behaving the way you expect? Report the problem and tell us how to reproduce it. That helps us track down the cause.
(opens in a new tab)We'll open the bug report form in the help portal.Prefer email? [email protected]A good description helps us solve it faster
What to have ready
- 01How can we reproduce it?
List the steps that lead to the bug.
- 02What did you expect, and what happened?
Describe the difference and any error message.
- 03Where does it happen?
Include the app version, OS, and browser.
Never share your master password, 2FA codes, or recovery keys. We don't need them to help you.
Purchases and billing
Let's find the right plan. And sort out billing.
Want to pick a subscription, ask about a payment, or have a question about an invoice? Tell us what it's about and we'll help you find the answer.
We'll open your email app with the subject filled in.Prefer a ticket? Open the help portal ↗A good description helps us solve it faster
What to have ready
- 01What would you like to discuss?
Choosing a plan, a subscription, a payment, or an invoice?
- 02Which account or plan is it about?
Include your account email and plan name if you're already a customer.
- 03Have an invoice number?
Include it in your message. Never send us your card details.
Never share your master password, 2FA codes, or recovery keys. We don't need them to help you.
Inlockly for your team
Let's talk about what your company needs.
From a handful of people to a larger organization. Tell us how you manage access today and what you need, and we'll work out the next step together.
We'll open your email app with the subject filled in.Prefer a ticket? Open the help portal ↗A good description helps us solve it faster
What to have ready
- 01How big is your team?
A rough number of people who will use Inlockly is enough.
- 02What do you want to get in order?
Shared passwords, permissions, onboarding new people?
- 03Where are you in the process?
Comparing options, running a trial, or planning a rollout?
Never share your master password, 2FA codes, or recovery keys. We don't need them to help you.
02 / Step-by-step docs
Your answer may be
just one guide away.
From your first sign-in to managing a team. Pick a topic and jump straight to the docs on GitBook.
Popular:
Account
Security
Payments
Vaults
Groups
Import and export
Updates
Legal
We couldn't find a guide with that title. Search all of GitBook ↗
Inlockly / ContactNot sure which category fits?
Just write to us.
If you don't know where to start, describe what's going on in a few sentences. We'll help you figure out the next step.
[email protected]Questions about data protection?
Learn about the Inlockly security model and technical documentation.
Explore security